Innovist: Order, Shipping & Return Support
Quick Answers, Fast Help
Once your order is shipped, a tracking link will be sent to your mobile via email and SMS. You can also log in to your Innovist account and check the ‘My Orders’ section for live updates.
You can cancel your order before it is shipped by contacting our support team at chat@innovist.com. However, once the order has been shipped, it cannot be cancelled.
Once an order is placed, you won't be able to modify it. Please double-check your order details before confirming, and feel free to reach out to our support team if you need any help.
To return your order, please reach out to us at chat@innovist.com. Our dedicated support team will guide you and ensure your issue is resolved quickly.
An unfulfilled order generally indicates that the order is being prepared for dispatch.
We recommend checking with your neighbours, security guard, or the person who might have accepted the package on your behalf. If you still can’t find it, please contact us within 48 hours of the delivery status update.
We’re really sorry that you had to go through this! Please raise your concern at chat@innovist.com within 48 hours of delivery. Our support team will reach out to you and resolve the issue at the earliest.
Definitely! You can place an order using Cash on Delivery. Since COD is available only for select pin codes, please check its availability at checkout.
To update your phone number/email ID, please write to us at chat@innovist.com with your order number and the correct information. If the order has not been shipped yet, our team will update the details.
We accept all major credit and debit cards, UPI, net banking, and select digital wallets. Cash on Delivery (COD) is also available for eligible pin codes.
Yes, we levy an additional charge of ₹59 for Cash on Delivery (COD) option. To save this, you can opt-in for prepaid options and also gain an extra 5% OFF up to ₹125.
If payment was deducted but your order wasn’t confirmed, the amount will be automatically refunded to your original payment source within 3–7 business days.
Yes, once your payment is successful, you’ll receive an email, a WhatsApp message, and an SMS confirmation along with your order details.
Within 5-7 days, the refunded amount will reflect in your original payment source.
Innovist currently owns four brands: Bare Anatomy, Chemist At Play, and SunScoop.
Yes, all our products are formulated and manufactured in India with globally sourced, high-quality ingredients.
Yes, all Innovist products are developed using dermatologically tested formulations, backed by rigorous scientific research, and contain safe & active ingredients.
All our products are formulated to cater to the needs of different skin and hair types. You can choose the apt product as per your concern or hair/skin type.
You can find the complete ingredient list in the product page under the 'Ingredients' section.
Yes, all Innovist products are dermatologically tested.
Yes, we do offer hair care and skin care combos and kits that have been specifically curated to complement each other.
Yes, each of our products have an expiry date printed on its packaging.
Our science-backed formulas are developed to be safe, effective, and transparent. Many are free from sulphates, parabens, and other harsh additives. You can also find the details listed on the product pages.
You can email us your query at chat@innovist.com. Our dedicated customer support team will reach out to you as soon as possible.
Yes. All Innovist products are cruelty-free.
Yes! You can download the Innovist App from the Google Play Store or the Apple App Store for a seamless shopping experience and also enjoy app-exclusive deals.
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